ABOUT YOUR HEALTH is published as a community service for the friends and patrons of EL PASO HEALTH, 1145 Westmoreland Drive, El Paso, TX 79925, telephone 1-877-532-3778, website elpasohealth.com. Information in ABOUT YOUR HEALTH comes from a wide range of medical experts. If you have any concerns or questions about specific content that may affect your health, please contact your health-care provider. Models may be used in photos and illustrations. 2023 © Coffey Communications, Inc. All rights reserved. EPHM7212306-EPH-MBR-Fall 2023 Member Newsletter Member Services Department 1-877-532-3778 member news Feeling scammed? Report it now! Have you ever ordered something online? Then when it comes, it’s nothing like you expected? Healthcare can be the same way. Doctors and medical supply companies try to charge us for one thing, then deliver something entirely different. Oftentimes what ends up being delivered is very bad quality or a cheaper model than what was paid for. For example, a medical supply company can try to bill us for a costly electric wheelchair with all sorts of accessories. Then, they only deliver the most basic wheelchair with no electricity or options. If you feel you should have gotten better-quality supplies, please report it! This doesn’t just happen with supplies. This can happen with services too. For example, it is wrong for physical therapists to say they were with a patient for their entire 1-hour visit when they were only with them for 5 minutes. If you expected to meet with a doctor for longer than what they gave you, please report it! When someone does something wrong and they know it, it is fraud. When they don’t follow rules, it is abuse. If you are worried that this is happening, or if you are worried about something else that might be fraud or abuse, there are several ways to let us know. All reports are confidential and can be anonymous. You are not required to include your name, address, or any other identifying information. REPORT TO: ■El Paso Health Fraud Hotline: 1-866-356-8395 ■Texas Office of Inspector General: 1-800-436-6184 or oig.hhs.texas.gov/report -fraud-waste-or-abuse El Paso Health Portal and app available for members Did you know that El Paso Health has a Member Portal and an app available? The Portal and app allow you to: ■View and print a temporary ID or request a new one ■View your eligibility ■Request a PCP change ■Find a provider ■View your wellness information, authorizations, and claims ■Ask our representatives a question You can create a Portal account on our website at www.elpasohealth.com by clicking on the Member Portal login or download the mobile app from the Apple Store or Google Play. Just look for the El Paso Health logo. You can call our Member Services team for help or questions regarding these services at 915-532-3778 or toll free at 1-877-532-3778. Thank you for choosing El Paso Health.
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