2 member news Don’t run out of your medications! El Paso Health knows how important it is for our members to get their medications. To avoid having problems getting your medication, you can do the following: ■Let the pharmacy know if the doctor changed your dosage. (The doctor should give you a new prescription.) ■Show your insurance card every time you pick up your medication. ■If you are going out of town, make sure you have enough medication before leaving. ■Try to refill your prescriptions before the weekend or any holidays. Most offices are closed on weekends and holidays, and it may be hard to reach your doctor, if needed. ■Some medications need authorization. If your doctor did not get the authorization, it may cause delays. Some medications that need authorization are: ■Growth hormones. ■Pain medications (if narcotic). ■Antiseizure agents. ■ADD / ADHD medications. Your doctor can look up if your medication will need authorization. The medications covered under Medicaid / CHIP can be found on the “Drug Formulary” link on our website at www.elpasohealth.com/ subcontractor-information. If you have questions about your pharmacy benefits, please call our Member Services team: ■If you are a STAR or CHIP member, call 915-532-3778 or 1-877-532-3778. ■If you are a STAR+PLUS member, call 1-833-742-3127.
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