ABOUT YOUR HEALTH is published as a community service for the friends and patrons of EL PASO HEALTH, 1145 Westmoreland Drive, El Paso, TX 79925, telephone 1-877-532-3778, website www.elpasohealth.com. Information in ABOUT YOUR HEALTH comes from a wide range of medical experts. If you have any concerns or questions about specific content that may affect your health, please contact your health-care provider. Models may be used in photos and illustrations. 2024 © Coffey Communications, Inc. All rights reserved. EPHM8212401-EPH-MBR-Spring 2024 Member Newsletter Member Services Department 1-877-532-3778 Case Management at El Paso Health Do you need help with your health condition? Maybe you need help with transportation to get to your doctor’s appointment? Our Case Management team can help you with: ■Talking to you about your health condition. ■Developing a care plan with you and your doctor to assist you to be healthier. ■Providing education and community resources. ■Coordinating access to medical services. If you would like to learn more about Case Management, please call El Paso Health at 915-532-3778 or 1-877-532-3778. There are some deceitful people trying to take advantage of you with fake Medicaid renewal scams. El Paso Health wants to make sure you stay safe. HHSC (Texas Health and Human Services) is contacting members to see if you still qualify for Medicaid or CHIP. Scammers may claim to be a valid organization, but the truth is they are attempting to take your money or important information from you. Watch out for scammers pretending to be Medicaid representatives. They might say your coverage is canceled or you are no longer eligible. They may ask for personal information like your Social Security number, Medicaid ID number, and bank account number. Be careful: Providing this information might lead to identity theft. Scammers may even threaten you, saying you will face problems or have to pay to keep receiving benefits. Here is the truth: 1. Medicaid will not call or email you asking for personal info. They will send a renewal package through the mail. 2. You can renew your coverage online, by mail, or in person. It does not cost a thing. 3. If someone asks you for money, it is a scam! Please report it to El Paso Health’s FWA hotline: 1-866-356-8395. To get Medicaid renewal information, please visit YourTexasBenefits.com. member news Be careful! Watch out for fake Medicaid renewal scams
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