2 member news Member survey results are in! The results of our 2022 member survey are here! We are glad to know that you are satisfied with us and our providers! Here are the highlights: Members get care and appointments as soon as needed: ■Medicaid Child 89% ■Medicaid Adult 86% ■CHIP Child 87% Members get information and help from El Paso Health customer service staff: ■Medicaid Child 91% ■Medicaid Adult 93% ■CHIP Child 91% Members receive care and get appointments in a reasonable time: ■Medicaid Child 83% ■Medicaid Adult 84% ■CHIP Child 81% Doctors listen, explain, spend enough time with, and show respect for what members have to say: ■Medicaid Child 96% ■Medicaid Adult 95% ■CHIP Child 95% Rating of personal doctor: ■Medicaid Child 94% ■Medicaid Adult 88% ■CHIP Child 87% Rating of specialist: ■Medicaid Child 88% ■Medicaid Adult 86% ■CHIP Child 88% Update any changes to avoid problems with your coverage Medicaid and CHIP members must report changes to HHSC. If changes are not reported, it could affect or delay your renewal or coverage and benefits. What do I need to report? Any information that changed from your last application or renewal. This includes changes to your phone number, address, job or income, and people in your household. How long do I have to report changes? You are required to report a change within 10 days of knowing about the change. How do I report changes? Go to YourTexasBenefits.com, log in to your account, and find the case you want to make changes to. Select “Details,” then “Open Change Report.” Or use the Your Texas Benefits app to log in to your account and select the case you want to make changes to. Select “Open Change Report.” El Paso Health (EPH) members should also let EPH know about changes to phone numbers and addresses so that you get messages from the plan. EPH sends out texts to our members. If you do not get text messages from us, we may not have your correct phone number or you did not sign up for texts when you joined the plan. If you would like to get text messages from us, please call our Member Services Department to be added to the list at 915-532-3778 or toll-free at 1-877-532-3778.
RkJQdWJsaXNoZXIy NzIxMDA=