Nonprofit Org. U.S. Postage PAID Salem, OR Permit No. 86 El Paso Health PO Box 971100 El Paso, TX 79997-1100 Summer • 2025 How to keep your Medicaid benefits safe El Paso Water Utilities has a program that provides ways to save water in your home. The program assists with water leaks and provides education on watering and how to best use appliances that use water wisely. For more information, you can call the El Paso Water company at 915-594-5500. Medicaid helps you get the care you need. Keep your benefits safe by protecting your personal information. Only give your Medicaid ID number to your doctor, dentist, pharmacy, or a trusted provider. If someone asks for it and does not work for your health plan or doctor’s office, do not share it. Check your Medicaid paperwork to make sure everything is correct. If you see a visit or service you did not get, call El Paso Health right away. Do not accept money, gifts, or free items in exchange for your Medicaid ID. This could be fraud. Stay safe by saying no and reporting it. We are here to help. If you have questions or are unsure about anything with Medicaid, call the number on the back of your ID card.
2 member news Don’t run out of your medications! El Paso Health knows how important it is for our members to get their medications. To avoid having problems getting your medication, you can do the following: ■Let the pharmacy know if the doctor changed your dosage. (The doctor should give you a new prescription.) ■Show your insurance card every time you pick up your medication. ■If you are going out of town, make sure you have enough medication before leaving. ■Try to refill your prescriptions before the weekend or any holidays. Most offices are closed on weekends and holidays, and it may be hard to reach your doctor, if needed. ■Some medications need authorization. If your doctor did not get the authorization, it may cause delays. Some medications that need authorization are: ■Growth hormones. ■Pain medications (if narcotic). ■Antiseizure agents. ■ADD / ADHD medications. Your doctor can look up if your medication will need authorization. The medications covered under Medicaid / CHIP can be found on the “Drug Formulary” link on our website at www.elpasohealth.com/ subcontractor-information. If you have questions about your pharmacy benefits, please call our Member Services team: ■If you are a STAR or CHIP member, call 915-532-3778 or 1-877-532-3778. ■If you are a STAR+PLUS member, call 1-833-742-3127.
3 wellness One of our main goals at El Paso Health is for your child to stay healthy and for them to have the best medical care! We know that planning health care for children can be difficult. It is especially challenging for migrant farmworkers. This is why EL Paso Health has special Medicaid services for the children of migrant farmworkers. For example, we can assist with scheduling Texas Health Steps exams. We also offer vision, mental health, and transportation benefits. Let us help you get the medical services your child needs. Please call us at 1-877-532-3778, ext. 1075. El Paso Health cares about you and wants to help you be your best! If you’ve missed your physical, occupational, or speech therapy, it’s important to get back on track. Therapy is here to help you grow stronger, healthier, and happier. Therapy makes a big difference! Here’s how it helps: ■Physical therapy makes moving, walking, and playing easier. ■Occupational therapy helps with everyday skills like writing, eating, and getting dressed. ■Speech therapy improves speaking, listening, and understanding others. Skipping therapy can slow things down. Each appointment brings you closer to your goals! When you stick to your therapy, you get closer to doing things you love, feel stronger and more Let’s keep moving forward: Therapy helps you get stronger! Services for farmworker children confident, and make improvements every time! If you missed an appointment, don’t worry! Call us today and speak with a Case Manager at 915-532-3778. We want to help you keep growing and getting stronger every step of the way!
ABOUT YOUR HEALTH is published as a community service for the friends and patrons of EL PASO HEALTH, 1145 Westmoreland Drive, El Paso, TX 79925, telephone 1-877-532-3778, website www.elpasohealth.com. Information in ABOUT YOUR HEALTH comes from a wide range of medical experts. If you have any concerns or questions about specific content that may affect your health, please contact your health-care provider. Models may be used in photos and illustrations. 2025 © Coffey Communications, Inc. All rights reserved. EPHM11112505-Summer 2025 Member Newsletter Member Services Department 1-877-532-3778 Measles is a highly contagious virus that can make people very sick. It spreads easily through the air when someone with the virus coughs or sneezes. If you’re not vaccinated and come into contact with the virus, there’s a very high chance you’ll get it. The first signs of measles usually appear about 10 to 12 days after exposure. The early symptoms include a high fever; runny nose; cough; and red, watery eyes. A few days later, a red rash starts on the face and spreads to the rest of the body. Another common sign is small white spots inside the mouth, which show up before the rash. Measles can lead to serious health problems, like pneumonia (a lung infection) and encephalitis (brain swelling), which can be dangerous. However, the good news is that measles is preventable. The best way to protect yourself and others from measles is by getting vaccinated. The MMR vaccine protects against measles, mumps, and rubella. It’s given in 2 doses: the first dose at 12 to 15 months of age and the second at 4 to 6 years old. Getting the vaccine also helps protect those who cannot get the vaccine, like babies or people with weakened immune systems. family health Why vaccinating before the age of 2 is important Getting children vaccinated before they turn 2 is important for their health. Vaccines protect kids from 14 serious diseases that can make them very sick, cause disabilities, or even lead to death. By following the vaccine schedule, children can be protected before they are likely to get these diseases. Here’s why getting vaccines early matters: 1. Protection from serious diseases. Vaccines protect kids from diseases like measles, mumps, rubella, chickenpox, whooping cough, and polio. These diseases can be very dangerous if a child gets them. 2. Timing. It’s important to get vaccines at the right time. Some diseases are more dangerous for babies, so getting vaccinated early helps keep them safe. 3. Early immunity. Vaccines help children build protection early in life, before they come into contact with harmful germs. 4. Protecting others. Vaccinating kids also helps protect other people, like newborns or people with weak immune systems, who can get very sick from these diseases. 5. Safety. Vaccines are some of the safest and best ways to stop people from getting sick. Talk to your doctor if you have questions about the immunization schedule. Resources: ■A Healthy Start: The Importance of Vaccinating Infants on Time - NFID ■Reasons to Vaccinate | Childhood Vaccines | CDC ■Childhood Vaccine Schedule: Immunizations By Age ■Reasons to Follow CDC’s Recommended Immunization Schedule | Childhood Vaccines | CDC Getting vaccinated is the most important way to stop the spread of measles and keep everyone safe from this dangerous disease. What you need to know about measles
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