Fall • 2024 Nonprofit Org. U.S. Postage PAID Salem, OR Permit No. 86 El Paso Health PO Box 971100 El Paso, TX 79997-1100 To avoid being billed by doctors, hospitals, laboratories, or other health-care providers, it’s important that you do the following: ■ Make sure you are going to a provider in your plan. ■ Make sure the service is covered. ■ Provide a copy of your Medicaid or CHIP ID card at every visit or location. ■ Pay your co-pay when needed. If you get a bill, please call your provider and make sure they have your insurance information. If you need help to resolve the bill, please call us. Do not wait. To find out about what services are covered under your plan, refer to your member handbook or contact our Member Services Department. For assistance with bills or questions about your benefits, please call us at 915-532-3778 or 1-877-532-3778. Thank you for choosing El Paso Health. IF YOU HAVE QUESTIONS, please call our Member Services team at 915-532-3778 or 1-877- 532-3778. Thank you for choosing El Paso Health. What to do if you’re billed for a covered service
2 wellness The transition from summer back to school can cause a wave of positive and negative feelings for students. During the school year, students face a variety of challenges that can affect their mental health. Need assistance with your benefits? Did you know you can apply for or renew your benefits online? The Texas Health & Human Services Commission (HHSC) has created an application called Your Texas Benefits that you can use to apply for or renew your benefits. You can also check your Lone Star balance. El Paso Health has a team of Community Health Workers that can help you create an account and either apply for or renew your Medicaid / CHIP benefits. Please contact us if you need assistance in order to avoid interruption in your children’s services. You can also schedule an appointment online at www.elpasohealth.com/makeanappointment. El Paso Health has special Medicaid services for farmworker children. To help you get these services, please call us at 1-877-532-3778, Ext. 1075. We will help you get the medical services your children need. How the school year affects children’s mental health Studies have shown that mental health has a strong effect on academic performance. Finding the right approach to help your child succeed in and out of the classroom is a balancing act. It’s important to help your children cope with their emotions in a healthy way. You can do this by listening to their feelings and validating them and encouraging them to express their emotions through words, art, music, or other creative outlets. Healthy habits that support mental wellness ■ Eating a well-balanced diet and staying hydrated are important for setting up your student for success. ■ Kids who move during the day through recess, team sports, or extracurricular activities are set up for success in the classroom. ■ Good-quality sleep is important for sustaining mental health. ■ Kids succeed when they know what their expectations are throughout the day. Helping your child map out study time, assignments, and other activities throughout the day, week, and month can make it easier for them to track their responsibilities. ■ Taking time for self-care will help everyone stay physically and mentally healthy during this potentially stressful time. Regular check-ins with your child are beneficial to see how they’re doing academically, socially, and emotionally. If you are concerned about your child’s anxiety or depression, seek help from a school counselor or mental health professional to get an accurate diagnosis.
3 wellness How do I know if my medical services are approved? Follow these steps: 1. Visit your member portal: Go to www.elpasohealth.com and log in to your account. 2. Call our Member Services Department at 915-532-3778 to ask about the status of your services. 3. Ask your doctor: Speak with your doctor or healthcare provider to confirm if they have received the necessary information. Without vaccines, your newborn can become very sick or even die from measles or whooping cough. Vaccines keep your newborn safe from certain diseases. Your newborn may need more than one dose to be fully protected. It can take days or weeks to get immunity to a specific disease. What can you do? 1. Keep appointments with your pediatrician. 2. Talk to your pediatrician to learn more about vaccines. 3. All vaccines are important, but make sure your baby gets the flu vaccine each year, because the disease changes over time. Vaccination schedule At birth: ■Hepatitis B At 2 months: ■Hepatitis B ■Rotavirus ■Diphtheria, tetanus, and acellular pertussis ■Haemophilus influenzae type B ■Pneumococcal conjugate ■Inactivated poliovirus ■Respiratory syncytial virus At 4 months: ■Rotavirus ■Diphtheria, tetanus, and acellular pertussis ■Haemophilus influenzae type B ■Pneumococcal conjugate ■Inactivated poliovirus Keep newborns safe with vaccines Contact your children’s provider to make an appointment, or call our Member Services Department at 915-532-3778 for assistance.
ABOUT YOUR HEALTH is published as a community service for the friends and patrons of EL PASO HEALTH, 1145 Westmoreland Drive, El Paso, TX 79925, telephone 1-877-532-3778, website www.elpasohealth.com. Information in ABOUT YOUR HEALTH comes from a wide range of medical experts. If you have any concerns or questions about specific content that may affect your health, please contact your health-care provider. Models may be used in photos and illustrations. 2024 © Coffey Communications, Inc. All rights reserved. EPHM9012406-EPH-MBR-Fall 2024 Member Newsletter Member Services Department 1-877-532-3778 member news Have you ever felt too busy or sick to go to the doctor’s office? Telehealth can help! With telehealth, you can have a video visit with your doctor. You use your phone, tablet, or computer. No need to travel—you get care right at home or anywhere with internet. Telehealth is useful when: ■ Your day is packed with work or activities and you can’t get away. ■ You live far from the doctor’s office and can’t drive there. ■ You or your children are too sick to leave home safely. Telehealth works for all kinds of doctor visits ■ Checking on test results, prescriptions, or how you’ve been feeling. ■ Getting help after having a baby, with birth control, or breastfeeding. ■ Getting therapy or counseling if you feel stressed, worried, or sad. When using telehealth, it’s important to tell your doctor exactly how you feel. Don’t leave anything out. Telehealth is just for you and a parent / guardian if you’re under 18. It’s not for others to use. If you notice any misuse of telehealth, let our compliance team know right away. You can choose telehealth or go see your doctor in person. It’s up to you! Telehealth just gives you another way to get care. It makes getting health care much easier when you’re busy or not feeling well. Ask your doctor if using telehealth could work for you. Fraud hotlines El Paso Health: 1-866-356-8395 Texas Office of Inspector General: 1-800-436-6184 or oig.hhs.texas.gov/report -fraud-waste-or-abuse Getting health care at home with telehealth
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