Q. What is the FIRSTCALL Medical Advice Infoline? FIRSTCALL Medical Advice Infoline is a value-added service for El Paso Health Members. This service is provided at no cost. When you call FIRSTCALL Medical Advice Infoline, you will receive immediate information to take care of your medical or health concerns. Q. Who can call? STAR, CHIP, and CHIP Perinatal Members of El Paso Health or their caregivers. Q. When can I call? You can call anytime. The FIRSTCALL Medical Advice Infoline is available 24 hours a day, 7 days a week. Q. Who will answer my call? Your call will be answered by a nurse or pharmacist. Q. How does it work? When you call FIRSTCALL Fall • 2018 We are on Facebook! Like us on Facebook to learn more about community events, and get some great health tips for you and your family. Find us at: facebook.com/ ElPasoHealthPlans . Nonprofit Org. U.S. Postage PAID Walla Walla, WA Permit No. 44 El Paso Health PO Box 971100 El Paso, TX 79997-1100 Medical Advice Infoline, you will speak to a health-care professional who will ask you basic questions, such as, “Why are you calling? What is your medical condition? What medications are you taking?” Depending on your answers, the health-care professional will be able to assist you and provide you with the appropriate advice. Q. How can FIRSTCALL Medical Advice Infoline help me? A nurse or pharmacist will answer specific questions about your medical condition. The health-care professional will help you decide what kind of care is needed. They may recommend that you do 1 or more of the following: ■ ■ Stay at home. FIRSTCALL Medical Advice Infoline ■ ■ Go see your doctor the next day. ■ ■ Go to an after-hours or night clinic. ■ ■ Go to an emergency room. ■ ■ Call 911. Q. Who can I call if I need more information? Call El Paso Health at 915-532-3778 or toll-free at 1-877-532-3778 for more information.